Returns & Exchanges
Last Updated: September 24, 2026
I want you to feel confident ordering from Forged Grace. Because many items are handmade, personalized, or created specifically for you, return eligibility depends on the type of product and the circumstances.
Eligible Returns
Eligible non-custom items may be returned within 14 days of delivery.
To be eligible for a return, the item must be unused, unworn, and in its original condition. Please contact Forged Grace before sending a return so I can provide the appropriate instructions.
Unless the return is due to an error by Forged Grace or an item arriving damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by law or the return is due to an error by Forged Grace.
Custom & Personalized Items
Because custom and personalized products are created specifically for you, they are generally final sale once work has begun.
Please carefully review all names, dates, addresses, numbers, wording, spelling, and other personalization details before submitting or approving your order. Forged Grace cannot be responsible for errors in information provided or approved by the customer.
If Forged Grace makes an error in creating your order, I will make it right.
Earrings
For hygiene reasons, earrings are final sale and are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Sale & Clearance Items
Sale and clearance items are final sale unless they arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact Forged Grace within 7 days of delivery.
Please include your order number and clear photographs of the item and, when relevant, the packaging.
Depending on the circumstances, Forged Grace will work with you to determine an appropriate replacement, repair, or refund.
Handmade & Natural Variations
Many Forged Grace products are handmade and may include natural materials such as wood.
Variations in wood grain, knots, color, texture, engraving appearance, pattern placement, and other natural or handmade characteristics are expected and make each piece unique. These normal variations are not considered defects.
Cancellations
Non-custom orders may generally be canceled before they have shipped or entered production.
Custom and personalized orders may generally be canceled before work begins. Once materials have been purchased specifically for the project or the order has been cut, engraved, personalized, assembled, or otherwise entered production, cancellation or a full refund may no longer be possible.
Please contact Forged Grace as soon as possible if you need to request a cancellation.
Refunds
Approved refunds will be issued to the original payment method when possible.
Processing times for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Questions
Questions about a return, exchange, damaged order, cancellation, or refund can be sent to:
Forged Grace
Winchester, Virginia
forgedgrace@yahoo.com